Frequently Asked Questions

Visiting hours

We recommend visiting from 8 a.m. until 8 p.m. daily. Our office hours are from 8:00 a.m – 5:00 p.m.

How do I find out about the activities provided each day?

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.

Is there any private space available to use?

Contact our activity director for private space.

Can children visit?

We encourage children to visit!

Is smoking permitted?

For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas in outdoor areas.

Is there someone who provides haircuts?

Yes, residents will enjoy our in-house beauty/barber shop.

Will my loved one have telephone access?

Apartments are phone/cable ready for residents to set up.

Will my loved one have internet access?

WiFi Internet is provided in the main lodge for residents and guests.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff. If you have any concerns or praise for our staff, please feel free to contact us. We will be happy to address any apprehensions you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Should you have any questions regarding these matters please contact the front desk.

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.